Terms & Conditions

Delivery

Charltons offer free delivery within a 50 mile radius of the store. All orders over £2000 will be delivered free within Devon, Cornwall and Somerset. Orders under £2000 and outside a 50 mile radius, will incur a £50 delivery charge within Devon, Cornwall and Somerset.

Deliveries for the rest of mainland UK please contact the store for a quote.

Your furniture will be delivered into your home, and to the room of your choice. Placed in position unwrapped and assembled where needed, and all packaging will be removed. We can remove your old furniture on a like for like basis for a charge of £25, please phone store for details.

Access

It is the customer’s responsibility to provide adequate access to the room of your choice. Please check the items you have ordered will fit through any necessary doorways, taking into consideration low ceilings, stairways and narrow corridors.

Order Amendment / Cancellations

If you wish to amend or cancel an order please email us at sales@ charltonsfurnishers.co.uk or contact us on 01803 212621 between 9.00am and 5.30pm Monday to Friday. We require the order number and date of the order to assist you.

If you wish to cancel a made to order or a special order item we reserve the right to charge a 25% cancellation fee. It is the responsibility of the customer to determine any made to order or special order items meet their requirements and fit in the room of their choice.

If for any reason you are not happy with your purchase you are welcome to return any products that are not made to order or special order for a full refund excluding the delivery charge. You must inform us you wish to return an item within 14 days of delivery and we have to receive the item within 14 days of your returns request. However, if you require us to collect the goods we charge £50 within our 50 mile delivery radius.Please contact the store for the cost of collection outside of our 50 mile delivery radius.

Please note, we do not accept returns of mattresses, divans, headboards and divan bases unless they are un-opened, unused and still in their original packaging.

Returns

If for any reason you are not happy with your purchase you are welcome to return any products that are not made to order or special order for a full refund excluding the delivery charge. You must inform us you wish to return an item within 14 days of delivery and we have to receive the item within 14 days of your returns request. However, if you require us to collect the goods we charge £50 within our 50 mile delivery radius.Please contact the store for the cost of collection outside of our 50 mile delivery radius.

Items have to be returned in perfect condition. It is the customers responsibility to look after the goods until are collected/returned. We reserve the right to refuse a refund on the item if the product returned is not in a fully re-saleable condition.

Faulty / Damaged Goods

All goods are to inspected by our delivery team and signed for. In the unlikely event any faults are found with a product these must be noted with our delivery team. If an item is faulty we usually offer to order a replacement product, leaving you with the delivered item to use until the replacement arrives. Alternatively we can arrange for an experienced service technician to visit you at a convenient time to carry out a repair.

If any damages or faults are noticed after delivery you are required to contact us within 3 days of delivery.